Return Policy

RETURNS

Please note the following Return Policy in place for all orders placed online or by phone with shop.DavidWolfe.com (Chaga, Inc.).

If you are not fully satisfied with your Physical Product purchase, you may return the product(s) within 30 days from the purchase date. Please FIRST contact our Customer Service at: support@davidwolfe.com or +1 775-429-6533 (775-42-WOLFE) (M-F 9-5pm CT) to discuss your request for a return.

Please return the product(s) with proof of purchase: your original sales receipt, gift receipt, or order number, and/or a copy of the original packing slip. We may choose to exchange the item, provide a store credit, or issue a full or partial refund to the original method of purchase.

Opened products are not eligible for return. Items must be returned in the original, unopened manufacturer’s packaging. The product must be received in an acceptable condition to be eligible for an exchange, store credit, or refund.

An item is eligible for return, within the 30-day return window, if it fulfills one or more of the following conditions:

• Was in a physically damaged condition at the time of delivery
• Has missing parts or accessories
• Does not match with what was ordered

There are certain situations where only partial refunds are granted (if applicable):

• Book(s) with obvious signs of use
• Any item not in its original condition, that is, damaged or missing parts for reasons not due to our error.

Please note: customers are required to pay for shipping to return any items. Choose a method of shipping with tracking information, as we are not responsible for, nor can we issue a refund for, parcels lost in transit. Consider adding extra insurance when shipping back expensive items, as we are not responsible for reimbursement for products damaged in transit.

If you have not been contacted by our Customer Support Team within 72 business hours of delivery of your parcel, contact us.

REFUNDS

We must receive the returned item(s) before processing a refund, exchange or store credit. Please note: this includes international orders being returned from Customs, which may take up to 2 or 3 weeks. Within 48 business hours from receipt of the returned item(s), we will notify you via email if a refund has been approved or denied. When approved, a refund will be processed to the original method of payment or via a store credit. Refunds take up to 10 business days to reflect on your account.

When a refund is issued, the refunded amount will total the price paid for the product(s) less a 5% restocking fee; original shipping charges are non-refundable.

If you have not been contacted by our Customer Support Team within 72 business hours of delivery of your parcel, contact us.

Late / Missing Refunds: Please allow up to 10 business days for your refund to show on your account (refunds are charged back to the original method of payment). If you have not received your refund after this time, please contact your bank to inquire about the status.

Chargebacks

If there is any issue with your order or a refund, please contact us before disputing any charges. We want to work with you to remedy the matter. Chargebacks are highly unfavorable to a business and their relationship with a payment processor, so please be kind and contact us first.

International Orders

Refusing to pay Customs Fees in your country is not grounds for a refund. You cannot return physical products because you do not want to pay Custom Fees in your country. By purchasing from Chaga Inc., you are agreeing to pay Customs Fees in your country to receive your products. We cannot control Custom Fees; that is between you and your government institutions.

Due to past issues with fraud, we take extra steps to verify international orders. We often contact the customer via email and/or telephone to confirm the order. Therefore, international orders may take 1-3 weeks to ship, as we attempt to contact the customer for this confirmation.

The order may also take several weeks to arrive, depending on the country. Chaga, Inc., is not responsible for Customs Fees or the shipment being rejected at the border. Please check with your Customs Office to ensure the products in your order are acceptable. If the shipment is returned, the customer will be contacted and refunded the purchase price, less the 5% restocking fee; shipping fees are not refundable.

Note: the customer is responsible for the FULL value of a shipment if they enter an incorrect shipping address and the products are shipped based on that incorrect address

Claims for Missing or Lost Parcels

In the unfortunate event your parcel is missing or lost a claim may be filed with the courier service. Claim eligibility is based on the guidelines of the shipping method used. Please know, it may take 30 to 60 days to receive results of the claim. Timelines for a claim process vary based on several factors, including though not limited to: courier service used, destination of parcel (domestic vs international), size of order.

For more details on Claims processes and timelines, please refer to these links:  

USPS (domestic): https://www.usps.com/help/claims.htm#

USPS (international): https://www.usps.com/help/international-claims.htm#

UPS: https://www.ups.com/us/en/support/file-a-claim.page

DHL: https://www.dhl.com/us-en/home/global-forwarding/help-center/freight-shipping-faqs.html

Events, Courses, and Digital Products

There are no refunds on Live Event Tickets, Group Detoxes, or Digital Products, including courses, memberships, and any paid streaming content.

Gift cards are not returnable.

Additional Items to Note

Exchanges: Depending on where you live, the time it takes for your exchanged product to reach you will vary.

Sale Price: One cannot purchase product(s) on sale and then request a refund for the non-sale price.  Any product(s) purchased on sale and returned will be refunded/credited for the amount paid at time of purchase and not the current price.

Gifts: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and that person will find out about your return.

Once again: To be eligible for a return, your item must be unopened, unused and in the same condition you received it. It must also be in the original packaging and received by us within 30 days of purchase.

Shipping Address for Returns

To return your product, you should mail your product to our warehouse location.

Again, please choose a method of shipping with tracking information, as we are not responsible for, nor can we issue a refund for, parcels lost in transit. Please add extra insurance if you’re shipping back high-ticket items, as we are not responsible for reimbursing for products lost or damaged in transit.