RETURNS AND REFUND POLICY
The following returns policy applies to all items sold on Chaga Inc. and Sacred Chocolate LLC.
If you are not fully satisfied with your Physical Product purchase, you have 30 days from the purchase date to return it. Please FIRST contact our Customer Service at: firstname.lastname@example.org or +1 786 220 3375.
You may return it with your original sales receipt, gift receipt or original packing slip. We can exchange the item or refund your full purchase price.
The product has to be received and in acceptable condition to qualify/be approved for a refund. Opened products are not eligible for return. For clarity, items must be returned in the original unopened manufacturer's packaging.
An item is eligible for return within the applicable return window if it fulfills one or more of the following conditions:
- Was in a physically damaged condition at the time of delivery
- Has one or more parts of accessories missing
- Does not match with what was ordered
The refund amount will be for the amount of the product(s) less a 3% restocking fee and original shipping charges are non-refundable. Customers are also responsible for paying for shipping to return the item(s). We encourage returning the parcel using service with tracking, as we are not responsible to issue a refund for parcels we do not receive.
You cannot return physical products because you do not want to accept Custom Fees in your country. By purchasing from Chaga Inc. (and Sacred Chocolate LLC), you are agreeing to pay Customs Fees in your country to receive your products. We cannot control Custom Fees, that is between you and your government institutions.
There is no refund on Digital Products including courses, memberships and any paid streaming content. To be clear: We offer No Refunds on Digital and Event Products, such as our Group Detox Cleanses.
Once again: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Gift cards are not returnable.
To complete your return, we require a receipt or proof of purchase so we can track down your order in our system.
There are certain situations where only partial refunds are granted (if applicable)
Book(s) with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
One cannot purchase product(s) on sale and then return it/them for the non-sale price.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.
To return your product, you should mail your product to: 24 Digital Drive #10, Novato, California 94949 USA
You may be responsible for paying for your own shipping costs for returning your item depending on who is responsible for the return; if we are responsible we will pay for shipping. Shipping costs are typically non-refundable. If you receive a refund and you are responsible for shipping, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.